Ms. Heather Romano
Ms. Rebecca Rose
- Critically Evaluate the Delivery of the Client Experience; 5 Steps to 5 Stars
- Speaking Client: “It’s All Greek to Me”
- Empathy or Sympathy or Sorry; Oh, MY!
- The Art of Valuing and Explaining a Treatment Plan
- Difficult Client Communications & Resolutions
- Improving Client Communications is Win/Win/Win; Defining and Implementing Goals