Romano Heather  

Ms. Heather Romano









Rose Rebecca 

Ms. Rebecca Rose

  • Critically Evaluate the Delivery of the Client Experience; 5 Steps to 5 Stars
  • Speaking Client: “It’s All Greek to Me”
  • Empathy or Sympathy or Sorry; Oh, MY!
  • The Art of Valuing and Explaining a Treatment Plan
  • Difficult Client Communications & Resolutions
  • Improving Client Communications is Win/Win/Win; Defining and Implementing Goals





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Get up to 28 hours of approved CE credit at 1 conference. 


Hershey Lodge

Hotel Accommodations

To make reservations at the Hershey Lodge: Call 855.729.3108 and ask for the room block for the PA VETERINARY MEDICAL KEYSTONE CONFERENCE


Meet the Keynote Speaker

Amma Johnson
Living the Inspired Life

Amma Jo is a Harrisburg local who has dreamed up a life where she can be fueled by her passions. She is a singer, designer, author and speaker. She brings her high energy and positive outlook to the stage for her keynote talks. Her mission is simple… to inspire people to live their dreams, push past their fears and discover their life’s missions.

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Amma Jo web